1. Where we ship
We ship to most countries worldwide. A small number of destinations are excluded by our fulfillment partner due to carrier limitations, sanctions, or local restrictions; if we’re unable to ship to your address, your order won’t complete at checkout, or we’ll refund and notify you within a reasonable time.
2. Order timeline
Two stages — production then transit — make up the total time from order to doorstep:
- Production / handling. Most apparel and accessories are printed on demand. Production typically takes 2–7 business days after your order is accepted, and can run longer during peak periods (album launches, holiday season). Vinyl and pre-printed warehoused items ship faster — usually within 1–3 business days.
- Transit. Once your order ships, transit time depends on the destination and the service selected at checkout:
- U.S. domestic: typically 3–7 business days.
- Canada: typically 5–10 business days.
- Europe: typically 5–14 business days.
- Rest of world: typically 10–21 business days.
These windows are estimates, not guarantees. Carrier delays, weather, customs hold-ups, and address-correction issues can all extend transit time.
3. Shipping costs
Shipping is calculated at checkout based on the destination, weight, and service chosen. From time to time we run free or discounted-shipping promotions; the threshold and conditions will be shown on the storefront when active.
4. Carriers and tracking
We hand off shipments to USPS, UPS, FedEx, DHL, or local postal carriers depending on the destination. When your order ships you’ll receive a confirmation email with a tracking number and a link to follow it. International orders often switch from the originating carrier to a destination postal service partway through transit.
5. Customs, duties, and taxes (international orders)
Orders shipped outside the United States may be subject to import duties, taxes, or fees imposed by the destination country. Those charges are your responsibility and aren’t included at checkout. We can’t mark packages as “gift” or under-declare value to reduce duties — it’s illegal in both the U.S. and most destination countries.
If you refuse the package or fail to pay duties and the package is returned to the fulfillment center, we can refund the cost of the items but not the original shipping or any return-shipping fees the carrier charges.
6. Address accuracy
Make sure your shipping address is right at checkout. If a package is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange re-shipment. You’re responsible for the cost of the second shipment.
7. Lost, delayed, or damaged packages
If your tracking shows no movement for 10+ business days (domestic) or 21+ business days (international), or if the carrier marks the package as delivered but you can’t find it, please email support@crrteam.com with your order number. We’ll work with the carrier and Printful to investigate. Depending on the carrier’s finding, we can issue a replacement or refund.
For items that arrive damaged or defective, see our Return & Refund Policy. Photograph the packaging and item before discarding — Printful requires evidence to authorize a replacement.
8. Multiple-item orders
If your order includes items from different production sources (e.g., apparel + vinyl), it may ship in multiple packages, sometimes from different facilities. Each package gets its own tracking link. You won’t pay extra shipping — the cost shown at checkout covers the full order.
9. Holidays and peak periods
Around major release weeks, U.S. holidays, and the November–December gift-giving season, both production and carrier networks slow down. We post the latest cutoff dates for guaranteed-by-Christmas delivery on the storefront when relevant. Order early during these periods.
10. Questions
Email support@crrteam.com with your order number and we’ll help track it down.
Copper Run Records, LLC
116 Agnes Rd, Suite 200
Knoxville, TN 37919